Tribecca Supplies Pty Ltd(Registration No: 2015/182047/07)

Website: www.tribeccas.co.za

1. Introduction

Tribecca Supplies Pty Ltd (“Tribecca”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Promotion of Access to Information Act 2 of 2000 (PAIA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, visit our website, or make use of our services.

2. Definition of Personal Information

“Personal information” refers to information that identifies or relates specifically to an identifiable, living natural person or juristic person, as defined in POPIA and PAIA.

3. Information We Collect

We may collect, store, and use the following personal information:

• Full name and surname
• Date of birth (where required)
• Gender (where relevant)
• Country of residence and closest city
• Email address
• Contact number
• Delivery and billing address
• IP address
• Non-personal browsing habits, click patterns, and website usage data

Information is collected either:

Voluntarily, when you provide it to us.

OR

Automatically through cookies and similar technologies.

4. Purpose of Collection

Your personal information is collected and used for the following purposes:

• To respond to enquiries and provide services
• To process orders and ensure delivery of goods
• To verify identity where required
• To communicate with you regarding orders, services, or support
• To improve website functionality and user experience
• Subject to consent, to send marketing communications, promotions, or special offers
• To compile non-personal statistical and analytical data

5. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience. Cookies allow us to understand how visitors use our website.

You may manage or disable cookies via your browser settings. Disabling cookies may affect website functionality.

6. Marketing Communications

You may opt in to receive marketing communications from Tribecca. You may opt out at any time by using the unsubscribe option in our communications or by contacting us directly.

We will never send unsolicited communications without lawful grounds or consent.

7. Disclosure of Personal Information

We do not sell your personal information.

Your personal information may be disclosed only in the following circumstances:

• With your consent
• Where required to fulfil an order or service (e.g. delivery partners, suppliers, branding partners)
  Where disclosure is required by law or legal process
• To protect our legitimate interests, rights, or safety
• All third parties are required to treat your personal information as confidential and secure.

8. Data Security

We take reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, or disclosure.

Access to personal information is limited to authorised personnel only.

9. Retention of Information

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

10. Non-Personal Information

We may collect, use, and share aggregated or anonymised data that does not identify any individual. Tribecca Supplies Pty Ltd retains ownership of all non-personal statistical data.

11. Your Rights

In terms of POPIA, you have the right to:

• Access your personal information
  Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent (where applicable)
  Lodge a complaint with the Information Regulator
• Requests can be submitted in writing to the contact details below.

 12. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect upon publication.

13. Contact Information

For questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Information Officer
Tribecca Supplies Pty Ltd
Email: info@tribecca.co.za