Refund and Returns Policy

Tribecca Supplies Pty Ltd will not accept any items back for credit if the packaging is not complete (as you got it when purchased), this includes box accessories, etc. Defective items may be returned for a refund or replacement. The following restrictions apply to refunds or replacements:

1. All products must be returned in original condition, including packaging, documentation, warranty cards, manuals, and accessories.
2. If unopened goods are returned within 7 days, you will receive a refund excluding transport costs.
3. Certain hardware items and all custom/special orders may only be returned for credit.
4. All returns must be shipped at the customer’s expense.
5. Consumables are non-refundable.
6. 30% handling fee on any goods returned that are not in their original packaging; this must be within 7 days of you receiving the order.

Please note that if your item/s are returned and do not contain the entire package that was shipped out, you will not receive a credit.

Order Cancellation and Damages:

Once an order is confirmed, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of collection or delivery.

Cancellation Policy:

Failure to make full payment within ten (10) working days may result in order cancellation. For orders valued above five thousand rand (R5,000 excluding VAT) that are cancelled, a 20% handling and administrative fee will be charged.

The company reserves the right to cancel an order and impose a 20% handling fee in case of non-payment. In the case of cancelled orders where layouts have been completed, a layout fee of one hundred rand (R500 excluding VAT) per layout will be levied.

Orders that include multiple components requiring consolidation cannot be cancelled or returned once the stock has been consolidated. No cancellations will be accepted after final artwork approval and commencement of branding work.

Should clothing items that have been worn need to be returned, they must be laundered before being sent back for hygiene purposes. A laundry fee of seven rand and fifty cents (R7.50) per garment will be charged to your account if unclean, worn clothing items are returned.

We do not accept returns of any consumables, perishable items, memory sticks, masks, sanitisers, items which require assembly or consolidation, as well as discontinued and clearance items, unless the stock is faulty.

No cancellations will be accepted after final artwork approval and commencement of branding work. No future orders will be processed unless prior cancellation fees have been settled.

Faulty Goods and Returns:

If a product supplied by Tribecca Supplies Pty Ltd is found to be defective and/or covered under warranty, you must notify us within five (5) days from the date of receipt. It is important to promptly report any defective products or issues covered under warranty to the company within this time frame. Failure to do so may affect your eligibility for return or replacement.

Repair Returns:

Before repair work, a cost estimate will be provided to the customer for approval. Repaired items not collected within thirty to ninety days (30 to 90 days) after completion may be sold by the company to recover costs.

Disclaimer

Your utilisation of the Website is undertaken entirely at your own risk, and you shall bear sole responsibility for any loss or risk arising from such utilisation or reliance on the information provided on the Website.

Whilst we endeavour to ensure the accuracy and completeness of the content on the Website, we provide no guarantee as to its quality, timeliness, operation, integrity, availability, or functionality.

We hereby disclaim any liability for any direct, indirect, or consequential damage, loss, or liability arising from your access or use of the Website and its content, unless otherwise mandated by applicable law.

The Website and all information provided therein are provided “as is” without any warranty, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as permissible under law.

Any views or statements presented on the Website shall not necessarily reflect our views or statements.

We make no warranty or representation, whether express or implied, that the information or files available on the Website are free from viruses or any other harmful data or code that may disrupt, disable, or compromise the operation, stability, security, functionality, or content of your computer system or network unless arising from our gross negligence or wilful misconduct.

Limitation of Liability

Tribecca shall not assume any liability for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Website, inability to use the Website, or any unlawful activity on the Website or linked third-party websites.

By using the Website, you agree to indemnify and hold Tribecca harmless against any loss, claim, or damage arising from your use of the Website or any linked third-party websites.